Get in Touch with our Core Team
Whether you discovered a technical issue, have an architectural question, want to discuss an advertising partnership, or need to file a formal compliance request—we are here to help.
General & Technical Support
For bug reports, extraction issues, and platform suggestions.
support@vidstow.comCopyright & DMCA Agent
For formal 17 U.S.C. § 512 takedown notices and IP protection.
dmca@vidstow.comGuaranteed Response SLA
Our team reviews tickets Monday through Sunday. Typical resolution times are under 24 hours.
Instant Answers (Self-Help) 6 Guides
Why is my social media video link failing to extract or showing an invalid URL error?
Video extraction errors typically occur for four specific reasons: private content, expired 24-hour stories, malformed share query parameters, or upstream CDN token updates.
Can I download TikTok, Instagram, Facebook, and X videos on iPhone (iOS) and Android without installing apps?
Yes! VidStow is a 100% web-based Progressive Web Application (PWA). Use native Safari on iOS (Files app / Camera Roll) or Chrome on Android without installing third-party APKs.
Does VidStow store, cache, or monitor user download activity and media files?
No. VidStow operates under an uncompromising Zero-Knowledge Architecture. Extractions stream ephemerally through RAM directly into the browser memory blob with zero disk storage.
How do copyright owners and creators submit a formal DMCA takedown request?
Submit a formal 17 U.S.C. § 512 notice with copyrighted work identification, infringing URL, and claimant details to dmca@vidstow.com or via our DMCA Policy page.
What video resolutions, bitrates, and audio formats are available for extraction?
We extract maximum CDN resolutions up to 1080p Full HD / 4K UHD, pristine watermark-free TikTok clips, and standalone MP3 audio muxed via cloud FFmpeg.
Is downloading social media videos legal under United States and international copyright laws?
Personal, non-commercial archiving, research, and analysis is broadly recognized under Fair Use (17 U.S.C. § 107). Commercial re-uploading without consent is strictly prohibited.
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